Frequently asked questions

For groups, it is best to book multiple compartments in one go. If you want to travel with 10 or more people (for example: a school trip or company outing), submit a request. We'll get back to you with a tailored offer.

Yes, you can, but there are terms and conditions: (1) no refund for cancellations of an Easy Night ticket, (2) 100% refund for cancellations of Good Night tickets up to 30 days before departure and 50% refund for cancellations up to 15 days before departure, (3) 100% refund for cancellations of Flex Night tickets up to 48 hours before departure. 

Need help with your cancellation, or want to cancel only part of your booking? Please visit our contact page to reach our customer service team.

You can book tickets directly on the European Sleeper website or through major rail booking platforms.

Children aged 4 to 11 always pay the cheaper Easy Night fare, subject to the conditions of the Flex Night fare.

Children aged 3 and under travel free if they share a bed, couchette or seat with a fare paying passenger. A bed, couchette or seat may only be shared by one child aged three and under and one other person. If you would prefer your child to have their own bed, couchette or seat, please book a ticket with the child fare. 

Yes, the Interrail Global Pass and the Eurail Global Pass are accepted on our trains, and a reservation is mandatory. Show your ticket and reservation together with your pass if the train crew asks.

What you also need to know:

• The individual country passes are not valid.
• The reservations are subject to the Good Night terms and conditions for cancellation. If you cancel, the ticket price will be refunded in full up to 30 days before departure. For cancellations up to 15 days before departure, you will receive a 50% refund.
• The rates for reservation apply to both children and adults.
• It is not possible to combine reservations with standard tickets within one journey. However, this is possible if you add a second journey to the same booking.
• Reservations with a Eurail or an Interrail Pass are not possible for private compartments. If you wish to book a private compartment, the normal rates apply.  

Passengers will be emailed about planned timetable changes or disruptions due to track maintenance works or logistical reasons, via the contact details provided during booking. Please also check your spam folder, just to be sure.

Not sure if you're looking at the latest travelupdate or disruptions? Click here for the most up-to-date timetable version.

Not sure whether your train is affected by a diversion, skipped stations or replacement rail services? Check our disruptions page.

The most recent message you receive is always the one that applies. Please also check your spam folder, just to be sure. Not sure if you're looking at the latest travel update? Check the most up-to-date timetable. Not sure whether your train is affected by a diversion, skipped stations or replacement rail services? See our disruptions page.

If your departure or arrival station has changed, you may travel from your original departure station to the new departure station (or vice versa  from your new arrival station to your original arrival station) using a domestic train service at your own arrangement. We will reimburse the cost of your second-class tickets. Simply send a copy of your train tickets to our Customer Service team (click here), quoting your booking reference.

It’s recommended to arrive at least 30 minutes before departure.

Please be patient while we do our best to keep you informed about your journey. We understand that delays can be frustrating. Please wait for further information and keep an eye on our updates. We will do our best to keep you informed about the delay and the options for continuing your journey.

If your train is expected to arrive at your final destination 60 minutes or more late, you have the following options under European rail passenger rights:

• Cancel your journey: You can choose not to travel and request a refund of your ticket. Request your compensation through our claim form. 
• Rebook your journey: You can choose not to travel and rebook your journey for another day, free of charge. If you choose this option, please send an email to info@europeansleeper.eu and include your booking reference.
• Continue your journey: You can take an alternative route offered to you at no extra cost, or wait for our train and travel with us. If you travel with us and arrive at your final destination at least 60 minutes late, you are entitled to compensation of 25% of the ticket price. For delays of 120 minutes or more, this increases to 50%. Certain legal exceptions apply. You can submit your claim through our claim form.

Alternative transport after 100 minutes

If we have not informed you about available alternative travel options within 100 minutes of the scheduled departure time, you may arrange your own alternative public transport, such as another train or bus. Necessary, appropriate and reasonable costs will be reimbursed. Always keep your tickets and receipts. You can submit these costs through our claim form.

What if alternative transport is only available the next day?

If a delay prevents you from continuing your journey on the same day and an overnight stay is necessary, you are generally entitled to hotel accommodation and transport between the station and the hotel.

If you choose to arrange accommodation yourself, please select a reasonably priced option and keep your receipts. You can submit these costs through our claim form.

What is not covered?

Costs resulting from missed appointments, unused hotel stays or other indirect losses are not reimbursed.

Does the delay to your European Sleeper train mean that you will arrive at your arrival station at least 60 minutes later? In that case, you are entitled to a partial refund of your ticket costs. For 60 to 119 minutes' delay, you will receive a 25% refund and for over 120 minutes you will receive a 50% refund. Request your refund via Claim Form. Please mention your booking code. You are not entitled to compensation for any other costs incurred (cancelled overnight stays, train journeys with other transport companies, meetings, etc.).

You can choose between four classes:

• Budget: regular seats.
• Classic: a compartment with seats by day and couchettes by night, bookable as shared or private.
• Comfort Standard: a 3-person compartment with beds.
• Comfort Plus: a spacious 3-person compartment with beds and a private wash basin.

Booking a private compartment offers the most comfort and rest on a long overnight trip. Bedding is provided in Classic, Comfort Standard and Comfort Plus. Learn more about the train and its compartments.

No, there is currently no dining car on our routes. You can buy drinks and small snacks from the train staff, and you're welcome to bring your own food.

Breakfast is included in Comfort Plus. In all other classes you can add it as an extra when booking, or buy one from the stewards on the train. Want to know when the dining car returns? Read more about our dining car.

It depends on the class you've booked:

• Comfort Plus: breakfast and a welcome drink are included in your ticket.
• Comfort Standard, Classic and Budget: breakfast is optional. You can add it when booking on our website, or buy one from the stewards on the train.

Yes, most compartments offer power sockets, except in Budget Class.

Most compartments have basic ventilation or air-conditioning, but temperatures can vary. In summer you can open the windows for that nostalgic experience!

Yes, each European Sleeper carriage has two toilets and a wash basin. 

As on many night trains, keeping toilets functioning well throughout the journey is a shared effort between our crew, cleaning team and our travellers. To help prevent toilets from being closed off due to blockages, we kindly ask you to flush only toilet paper and not dispose of hand towels, waste or sanitary products in the toilet.

Luggage is included in the ticket price. We recommend bringing no more than one suitcase or a backpack and a small daypack.

You’re also welcome to travel with a folding bike or a bike packed in a bag (no larger than a standard suitcase), as well as a pair of skis or a snowboard. Please make sure skis or snowboards are stored safely and don’t get in the way of other passengers. 

You must be able to carry and store your own luggage in the luggage racks in your compartment or carriage. Luggage must not block the aisles or exits at any time.

Bicycles are allowed with a reservation, subject to availability and space. Read more about travel with bike

Dogs and cats are allowed. Provided you book a private compartment. Guide dogs for the visually impaired and people with restricted mobility are also welcome on the European Sleeper trains. No other types of pets are allowed on the European Sleeper trains. Read more about travel with dogs or cats.

Luggage is included in your ticket and there is no weight limit. We recommend one suitcase or backpack plus one small bag, which you store in your compartment. Bike transport is not bookable in 2026. See travelling with a bike.

We calculate a reliable transfer time between your arriving and departing train. The suggested connection is designed to provide sufficient time to change trains under normal operating conditions.  

The connecting train tickets within the European Sleeper booking engine are a service that makes it easier to reach destinations that are just one transfer away from the European Sleeper network. Instead of arranging connecting train tickets yourself, we help you find suitable connections that fit your European Sleeper journey.

No. The connecting trains and European Sleeper services are booked on separate tickets. While we only offer connections with carefully calculated transfer times, connections between different operators are not guaranteed and travellers remain responsible for making their onward connection. If a delay causes you to miss a connection, replacement transport or alternative tickets are not automatically provided. Our booking partner Choo-Choo can help you find alternative travel options, but additional tickets may need to be purchased depending on the conditions of the railway operators involved. 
We recommend reviewing the conditions of the operators involved before travelling.

Connecting train journeys can include services operated by multiple rail companies. 
The terms, passenger rights and compensation schemes applicable to each segment of your journey are determined by the operating railway company. 
Please refer to the operator information and conditions listed above and in your booking confirmation for the most up-to-date information.|

If you have not yet started your journey, you may be able to take another train or modify your ticket directly with the connecting train operator, depending on the ticket conditions. For Eurostar journeys, please check the options available through Eurostar’s Manage Your Booking service on eurostar.com/customer-dashboard/en/get-booking. You can also contact our booking partner Choo-Choo. They can assist you in finding an alternative. New tickets may need to be purchased, depending on the fare conditions of each railway operator, as connections between operators are not guaranteed.

European Sleeper does not wait for passengers on a delayed connecting train. If a delay causes you to miss your European Sleeper departure, please contact our booking partner Choo-Choo. They will assist you in finding an alternative. New tickets may need to be purchased, depending on the fare conditions of each railway operator, as connections between operators are not guaranteed. 
Passenger rights and rebooking options depend on the operators involved and the type of ticket purchased.

If European Sleeper arrives later than planned and causes you to miss an onward connection with a connecting train, you may be able to take another train or modify your ticket directly with the connecting train operator, depending on the ticket conditions. For Eurostar journeys, please check the options available through Eurostar’s Manage Your Booking service on eurostar.com/customer-dashboard/en/get-booking. You can also contact our booking partner Choo-Choo. They can assist you in finding an alternative. New tickets may need to be purchased, depending on the fare conditions of each railway operator, as connections between operators are not guaranteed.

European Sleeper will provide updates regarding your European Sleeper journey.
Choo-Choo will provide updates regarding your connecting train where applicable.
We also recommend checking the railway operator's website or app for the latest travel information.

Because the tickets are issued separately, they must also be cancelled separately. 
European Sleeper tickets can be managed and cancelled via My Booking: booking.europeansleeper.eu/en/my-booking. Connecting train tickets purchased through the European Sleeper booking engine can be cancelled or modified via our booking partner Choo-Choo, depending on your ticket's fare conditions. Please contact Choo-Choo or use the Choo-Choo cancellation form. Choo-choo will contact you and refund when applicable.

You can contact Choo-Choo if you would like to: 
- Change or cancel your ticket 
- Request assistance following a delay or cancellation 
- Ask questions about travel conditions 
- Request travel information for your connecting train 
 
Choo-Choo customer service: 
Phone: +31 20 210 3000
Whatsapp: +31-20-2103000
E-mail: es@choo-choo.eu
Opening hours: 09:00–20:00 CET, 365 days per year

You bet. Trains are one of the greenest ways to travel, and we’re all about reducing emissions (and night-time airport chaos). Visit our Sustainability page to see exactly how much carbon you save by travelling with European Sleeper.

We’re a Dutch-Belgian rail startup with a dream: to bring back the golden age of night trains (minus the smoking cars). Are we reliable? Most of the time — though we’re still a young company, ironing out the wrinkles of international rail. Expect a bit of adventure, and know that we’re improving with every journey. We have welcomed already over 250,000 passengers on board our Good Night Train, so you're in GOOD company. Learn more about European Sleeper

European Sleeper accepts iDEAL, Bancontact, PayPal, EPS and Mastercard, Visa and American Express cards for night train tickets booked on europeansleeper.eu. If you book through a rail booking platform instead, that platform's own payment methods apply. After you pay, you can view your journey details and cancellation terms in My booking.

Easy Night, Good Night and Flex Night are European Sleeper's three ticket fares, and they differ in cancellation flexibility, not in what you get on board. Your class (Budget, Classic, Comfort Standard or Comfort Plus) decides your seat or bed, bedding and breakfast. Your fare decides whether you can cancel and how much you get back. 

• Easy Night: no refund if you cancel.
• Good Night: 100% refund up to 30 days before departure, 50% up to 15 days before departure.
• Flex Night: 100% refund up to 48 hours before departure.